Focus on Ways of Working
Many Operations Centers worldwide have a potential for higher utilization, particularly those designed around technology rather than how the resident team(s) works effectively to deliver their operational objectives.
At Epsis, we believe that best-in-class operations centers are designed to connect all the components within the operations environment, whether technology, the physical location, people, processes, or information (from new and legacy sources). This helps to establish and sustain successful teams and lasting business performance improvements. Here are some highlights on how to focus on ways of working:
- Perform task analysis to better understand and analyze how people work
- Scoping an operation center using timeframes makes it far easier
- Keep it flexible for today’s and tomorrows work
Focusing on how people work doesn’t necessarily mean you will need more people in your center. If your goal is to have the same number of people, you need a tool to help you operate and structure the way they work in the center. Experience shows that these teams can benefit from using productivity tools like Enify, helping them build their ways of working across multiple systems, roles, and tasks.
Enify can manage the content displayed on Integrate Operation Centers (IOC) screen real estate more efficiently and allows the creation of pre-defined ‘boards’ for rapid response and support of standardized, repeatable surveillance and incident response scenarios in your IOC. Enify works seamlessly across all screen sizes and for any number of screens. You can define common scenarios and push those out to all IOCs from a central location, so you can take part in operations center activities from anywhere. Bottom line, Enify improves workforce efficiency and team performance.